Refunds and Returns Policy for Vision Armors
Effective Date: 17th August 2024
At Vision Armors, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund policy. Please read the following terms carefully to understand our process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns
You may return a product within 15 days of receiving your order if:
- The product is in its original, unused condition with all tags, packaging, and accessories intact.
- The product is free from any damage, alterations, or signs of wear.
- You provide proof of purchase (e.g., order confirmation email or receipt).
Please note that products that have been used, damaged, or altered are not eligible for return.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at visionarmors22@gmail.com with your order number, a brief explanation of the reason for the return, and any relevant photos (if applicable). We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
- Prepare Your Package: Pack the product securely in its original packaging, including all accessories, manuals, and documentation. Write the RMA number clearly on the outside of the package.
- Ship the Product: Send the package to the address provided by our customer support team. You are responsible for the cost of return shipping unless the product is defective or we made an error with your order.
We recommend using a trackable shipping method to ensure your return reaches us safely. We are not responsible for lost or damaged packages.
3. Refund Process
Once we receive and inspect your returned product, we will notify you via email. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.
Please note:
- Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part.
- If your return does not meet the eligibility criteria, we will contact you to discuss your options (e.g., return of the product to you at your expense).
4. Exchange Policy
If you would like to exchange a product for a different size, color, or style, please follow the same return process outlined above. Once we receive your returned product and verify its condition, we will issue a refund, and you can place a new order for the desired item.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Final sale items
- Products purchased from third-party retailers (please contact the retailer directly for returns)
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receiving your order at visionarmors22@gmail.com. Include your order number, a description of the issue, and photos of the defect or damage. We will work with you to resolve the issue, either by offering a replacement or a full refund.
7. Return Shipping Costs
You are responsible for the cost of return shipping unless:
- The product is defective.
- We made an error with your order (e.g., incorrect item shipped).
In such cases, we will provide a prepaid return shipping label.
8. Contact Information
For any questions or concerns about our Refunds and Returns Policy, please reach out to us at:
Vision Armors
Potheri, Kattankulathur, Chennai, Tamil Nadu
Email: visionarmors22@gmail.com
We are here to help and ensure your experience with Vision Armors is a positive one.
By purchasing from Vision Armors, you agree to the terms of this Refunds and Returns Policy. We appreciate your business and are committed to providing quality products and customer service.